FAQ

Currency Conversion

The currency conversion is updated twice a day to give you the best idea of the conversion rate. Prices will be displayed in your chosen currency however, checkout and all orders will be taken in GBP (£).

What are the payment options for your site?

RGSC has 4 different payment options.

1) Cash in envelope with printable invoice.
2) Postal order (Only UK post offices) with printable invoice.
3) Bank transfer.
4) Card payments.

Cash must be sent in pounds sterling by registered mail, including your name order number, email address or copy of your invoice.

IMPORTANT! PLEASE READ CAREFULLY!!

Hide the cash in the envelope properly. We advise you to use a plastic envelope and place the money between a carton greeting card.
MAKE SURE THAT THE ENVELOPE IS SEALED SECURELY SO THAT A POTENTIAL THIEF AT THE POST OFFICE WILL HAVE DIFFICULTIES OPENING THE ENVELOPE QUICKLY.
The longer it takes for someone to open an envelope, the more chance they have of being caught by their supervisor at the post office. You can also use a empty cd case or something similar.

PLEASE SEND YOUR ENVELOPE WITH REGISTERED MAIL!!!

Instructions for all payment methods and information will be sent via email with all order confirmations.

Transfer the total amount of your order including the shipping costs to our bank account. Include your ORDER NUMBER! This payment method is 100% guaranteed and preferred by most customers.
IMPORTANT: INCLUDE YOUR ORDER ID AS A REFERENCE IN YOUR BANK TRANSFER OTHERWISE WE CANNOT FIND YOUR ORDER!
PLEASE NOTE!

BANK COMMISSION IS NOT INCLUDED IN THE PRICE, ASK YOUR BANK ABOUT ANY RELEVANT CHARGES, AND ADD THE BANK CHARGE AMOUNT IF NECESSARY.

Worldwide Shipping?

Real Gorilla Seeds ship worldwide but we ask you to check your local laws in country or states before ordering, as laws differ from country to country, state to state and by ordering, you are confirming that you are ok to do so.

All International orders are sent ‘Track and Trace’ unless stated otherwise.

Is your shipping discreet?

All of our packages are shipped in small padded envelopes discreetly with no signs of seed sales or company markings, your discretion is in our hands so we take this seriously, the customer’s name and address/return address being the only info on the parcel.

Once I have ordered, how do I obtain my tracking number?

If you place an order online, you will automatically receive an e-mail to confirm receipt of your order. Tracking details will be stored on file, if needed contact us, Orders are normally processed between 9 am and 4.30 pm Monday – Friday UK time.

How long will it take for my parcel to arrive?

We do quote three working days for orders to be processed with U.K. Mainland deliveries usually taking between 1-3 working days and are sent ‘recorded, signed for’, which makes them easy to track. Should you not be at home when a delivery is attempted, your postman will leave a slip through your door and your package will be returned to your closest main post office, waiting for collection. If you do not collect your parcel it will be returned to us and we will then contact you to confirm that your address details are correct so that we can reship if it does eventually arrive back with us.

99% of International orders usually deliver within 7 – 10 working days, however they can take up to 21 working days, but this is quite rare. International orders are sent ‘Track and Trace’ and most countries do not require a signature on delivery so will normally be posted through your letterbox, size permitting. If not, it will be returned to your local post room and a card left through your door, notifying you of an attempted delivery and your package is awaiting a pick up. Please collect this from the mail depot.

Please check if your country is an ‘Airsure’ Country (a country where a signature is not required)
Please also be aware that we do send to some countries signature required and some countries without a tracking number.

Carriers Used (UK):
Royal Mail, delivery time 1 to 4 business day after the order has been dispatched – Please contact us if your parcel has not been received within 15 working days. Royal Mail for EC and Export or the best carrier for the destination will be used.

Carrier Used (Outside of the UK)
This is generally your local / national mail services / regular postal services.

I have not received my goods yet.

If your parcel is an international parcel and you do not receive your goods within 21 working days, then please contact us. (It is 15 working days standard for the UK) Once you have done so, we will make enquiries to try and track down your parcel into with the relevant postal service. If we are unsuccessful then we cannot be held responsible for the mail service and your quarrel is with them.

If you choose the ‘Guaranteed’ International, we guarantee your parcel in the event of it not arriving to you, and we will reship your parcel to the original address provided that we do not receive online confirmation of the delivery of your parcel from the mail service.

Please keep all packaging and breeders packs that your order arrives in, in case there is a problem with your shipment. We urge that you do this so we can help rectify the issue.

Methods of Payment.

We accept all major credit/debit cards online , through our clothing store Our online sales are 3D Secure encrypted and hacker safe making it a very safe place to enter your details. we do not hold any records of clients credit/debit card details and all other client information remains highly confidential.

If you do not wish to process a transaction online , please choose the seeds you want and complete the process. You will then receive an invoice in your email with instructions. Please print this invoice and send it with cash/postal order. Money/postal order must be from within the United Kingdom and invoice must be included with it. Money/postal orders from within the United Kingdom can be purchased from your local, UK post office.

Instructions for all payment methods and information will be sent via email with all order confirmations. (If instructions are not followed and details are incorrect, the money order may be destroyed and result in your order not being processed). Once we receive the money/postal order from within the United Kingdom, we will check that the payable amount is correct before processing the order. Please remember to include delivery costs.

Which Currency will you charge me in?

As Real Gorilla Seeds is a UK based company we will charge you in UK (GBP) Only at the checkcout. Your bank will deal with any currency conversions on their end.

My order will not go through

If the order is being declined by the bank, please contact your bank and ask them to remove any blocks they may have on International transactions. Once they have done this, please try again either online and this transaction should go through.

My Order will not go through (Verified Visa 3D authentication)

3D Authentication is an extra security measure your bank may ask for when going though the checkout. If you do not know the password, please contact your bank and they can help set this up / verify it. In the case that you do not know this password, you can place the order provided we ship to the card billing address.